Our refund and return policy
Last Updated: August 06, 2026
Due to the nature of digital products, all sales are final. Once you have downloaded a product, we cannot offer refunds or exchanges.
If a digital product is defective or not as described, please contact us within 7 days of purchase. We will review your claim and may provide a replacement or refund at our discretion.
To request a refund, please contact our support team at novawebofficial01@gmail.com with your order number and a detailed description of the issue.
Refunds are approved on a case-by-case basis. If your refund is approved, it will be processed within 5-7 business days and credited to your original payment method.
If you encounter issues with license generation or activation, please contact our support team. We will assist you in resolving the issue but do not offer refunds for license-related problems.
For custom services, refunds may be considered if work has not yet commenced. Once work has begun, refunds are prorated based on the work completed.
If you have any questions about our refund policy, please contact us at novawebofficial01@gmail.com.